Meet Backsy
Transform returns from a hassle into a delightful experience. Track your return journey with our unique Journal timeline, emoji reactions, and personalized Backsy Score.
"The most customer-friendly return experience for Shopify stores"
Backsy Journal Timeline
A beautiful, interactive timeline that turns every return into a story worth remembering.
Your Return Journey
Return Initiated
2:30 PMBlue Wireless Headphones - Size issue
Return Label Generated
10:15 AMLabel sent via email
Package Shipped
3:45 PMDropped off at UPS Store
Return Received
11:20 AMPackage received at warehouse
Refund Processed
4:30 PM$89.99 refunded to original payment method
Visual Timeline
Beautiful timeline showing every step of the return journey with timestamps and notes.
Emoji Reactions
Let customers express how they feel about each step with fun emoji reactions.
Return Ratings
Customers can rate their return experience and build their personal Backsy Score.
Backsy Score
Gamified return experience that tracks customer satisfaction over time.
Complete Returns Management
Everything you need to create seamless return experiences for your customers.
Customers can initiate returns, print labels, and track progress without contacting support.
Smart automation handles return approvals, refunds, and inventory updates automatically.
Advanced algorithms detect suspicious return patterns and protect your business.
Instant return label creation with multiple carrier options and cost optimization.
Detailed insights into return patterns, reasons, and customer satisfaction metrics.
Automated notifications and updates keep customers informed throughout the return process.
Why Customers Love Backsy
Transform returns from a necessary evil into a positive brand experience.
Transparency Builds Trust
Customers see exactly where their return is and what's happening next, reducing anxiety and support tickets.
Gamified Experience
The Backsy Score and emoji reactions make returns feel less like a chore and more like an interaction.
Self-Service Convenience
No need to contact support or wait for responses. Customers control their return journey from start to finish.
Personal Return History
Customers can view all their past returns in one place, making repeat purchases more confident.
Impact on Your Business
Ready to Transform Your Returns?
Join thousands of Shopify merchants who've made returns a competitive advantage with Backsy.
✓ 14-day free trial ✓ No credit card required ✓ Setup in minutes